SEASONED PROS

• On-site audits
• Service benchmarking
• Fresh Start training
• Call center outsourcing
• KPI measurement
• Legal compliance

Once we have executive buy-in, we oversee the implementation process from start to finish.

IMPLEMENT

Diversified Management Services monitors Key Performance Indicators at 3-week intervals, adjusting strategies as needed.

Diversified Management Services uses surveys, interviews, and observation to conduct a comprehensive service audit.

OUR SERVICES

EFFICIENCIES

TESTIMONIALS

We identify technology, training, and processes to take your service team to the next level. 

LIUL DALA

GLOBAL CO.

ASSESSMENT

PLANNING

“Diversified Management Services delivered everything they promised. Our customer satisfaction levels are at an all-time high!”

OUR CONSULTANTS HAVE BEEN EVERYWHERE – RETAIL TO WALL STREET. 

Our professional staff includes four MBAs, a certified sales process engineer, and a customer retention expert. We have special expertise in Web sales, insurance, and healthcare.